Vic Bay® Terms & Conditions
1. General Terms & Conditions
1.1. All prices are subject to change without prior notification to customer.
1.2. All orders must be counted with a member of our staff either before leaving our premises or at your own premises before signing acceptance on your invoice. Once done, no discrepancies will be accepted.
1.3. If you choose not to count the goods, you agree that you are receiving the correct quantity of goods.
1.4. Once stock has been collected from / delivered by Vic Bay®, we have no control over it. As such we do not accept responsibility for any damages or shortages. Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received before they get branded.
1.5. Vic Bay® cannot accept returns on incorrect items which have already been branded regardless of whether it’s Vic Bay®’s fault or not.
1.6. In the case of stock being sent by the client’s courier, the client accepts Vic Bay®’s dispatch policy as being correct and no claims will be entered into in connections with shortages.
1.7. Any shrinkage will be within accepted international standards as long as the washing instructions on the label are adhered to. We cannot be held responsible for incorrect washing of garments.
1.8. Whilst every measure is taken to ensure high standard garments,
dark coloured cotton garments are not suitable for applications where
garment is exposed to excessive sunlight and/or perspiration, as this
will result in fading.
1.9. All orders will be held for 48 hours. Thereafter, if not paid for, it will be returned to stock.
2. Wholesale Policy
2.1. Vic Bay® is a wholesale distributor of
blank apparel dealing with the promotional, marketing, screen-printing,
embroidery, work wear and protective clothing sectors.
2.2. To be approved for wholesale pricing of Vic Bay®, you will be required to complete a registration form and send through the necessary documentation.
3.1. We respect your right to privacy. At Vic
Bay® we collect only the information necessary for us to complete your
order or to contact you regarding the status of your order. Vic Bay®
does not store your credit card information. Vic Bay® will not rent or
sell your name or personal information without your permission.
3.2. Our websites do utilise 'cookies' to help recognise you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information solely to make our website easier for our customers to use.
4. Price and Styles
4.1. Prices are subject to change without notice. All merchandise will be shipped at prices effective at time of invoicing.
4.2. Vic Bay® reserves the right to change or discontinue styles, colours and sizes.
5. Payment Policy
5.1. No goods will leave our premises without
being paid for including collections via courier. Orders will only be
released once payment is received
5.2. All goods remain the property of Vic Bay® until paid in full.
5.3. All new customers are required to pay by credit or debit card online.
5.4. We accept Mastercard / Visa and Debit cards.
5.5. Online Payments: All online payments are processed by Paystack Payment Gateway. Consumers may go to www.paystack.com to view security policies.
6. Return Policy
6.1. An invoice must accompany all returns.
6.2. Return items are subject to a 10% handling fee on the total value of the goods returned.
6.3 No cash refunds will be given.
6.4. Unbranded garments, in their original condition will only be accepted back within 10 working days for a replacement, credit or refund (No cash refunds) If payment was by card, the commission charges will be deducted.
6.5. Garments that are printed, washed, dyed, relabelled or branded or not in a resaleable condition will not be accepted for return.
6.6. Customers are responsible for the inspection of goods before branding.
6.7. Please ensure your invoice is correct before branding. Vic Bay® is not liable to contribute to any screen printing costs or pay for reprinting under any circumstances. We highly recommend that all customers check their orders rather than having them delivered directly to a printer.
6.8. We also recommend viewing Vic Bay® products at a showroom or buying samples prior to making final orders.
6.9. No returns on special orders will be accepted unless there is fault with the stock.
6.10. If you have any other questions about returns please feel free to email firstname.lastname@example.org
7. Collections and Delivery Policy
7.1. No goods will leave our premises without being paid for.
7.2. Once stock has been collected from or delivered by Vic Bay®, we have no control over it. As such we do not accept responsibility for any damages or shortages.
7.3. Whilst every effort has been made to fulfil all orders
correctly, should you take our goods to an external branding company, we
ask that you check all items received before they are printed, washed,
dyed, relabelled or branded.
7.4. For more information please refer to our delivery page.
8. Online Policy
8.1. An online sales order placed does not
constitute an official invoice as it still needs to be processed by a
8.2. Orders are subject to stock availability. Should an item be out of stock, you can contact the branch to find out if one of our other branches have stock of the item.
8.3. Vic Bay® will not be held accountable for mistakes made by the client or any of their representatives. Please check your order carefully before checking out. Should there be an error made on the online sales order, please contact customer service.
8.4. Although utmost care has been taken in ensuring registration of legitimate users, Vic Bay® will not be held liable for fraudulent accounts.
8.5. Although the information provided on this website is carefully checked, errors or omissions may occur.
8.6. Vic Bay® will accept no responsibility for any mistakes or misprints.
8.7. Should a price be in question on the website, Once logged in please refer to the latest price list for accurate pricing and raise the query with your Vic Bay® branch.
9. Online payment Policy
9.1. Please note that orders will only be processed once payment has been received. Orders are only released once payment reflects in Vic Bay® bank account.
9.2. Online Debit or Credit Card Payments: All online payments are processed by the Paystack Payment Gateway. Consumers may go to view security policies.